岗位职责/职位描述

 In case of any checking out room or changing rooms, the noon shift should make up guestroom in time. The evening shift should make up rooms if there is room to be sold out.

 如果有退房或换房，中班应及时清理房间。晚班应在房间将卖出时清理好房间。

 To offer the service of polishing shoes and receiving guests’ laundry.

 为客人提供擦鞋和收洗衣服务。

 To inspect if there is damaged equipment or Lost & Found and report to Housekeeping office in time.

 及时检查如有设备损坏，或有遗留和丢失物品应及时报到客房部办公室。

 To fill in Room Attendant work report form as required.

 按照要求填写楼层服务员工作报告。

 Abide by Supervisor instruction and make up the urgent guestroom.

 服从主管的指示，先整理紧急的房间。

 Report and supply the consuming beverage in guestroom.

 记录并报办公室住客房所消费的酒水，及时向主管汇报并补充。

 To cooperate with staff of Front Office to inspect the checking out room as quickly as  

 possible (within 3 minutes).

 3分钟内检查完退房，尽快报给前厅部。

 Responsible for the cleanliness in floor public area and the tidiness of pantry.

 负责楼层公共区域和工作间的卫生。

 Report to Floor Supervisor or office clerk of all repairing problems in guestroom.

 Assist other department in opening guestroom (such as Engineering and Room service).

 如房间有工程问题则报告给楼层主管或办公室文员协助其他部门开房门（工程部，送餐部）。

 Report all special matters about occupied guest.

 及时的报告一切住客房间的特殊事宜。

 To inform office all about guestroom appliance that is in pantry (such as dishware).

 通知办公室如果工作间有任何餐具或用具。

 Tidy up and filled the pantry and trolly.

 下班前整理并补充好工作间和工作车物品及易耗品。

 Ensure the veracity of the matters that will be handed down to the next shift.

 保证好事情的准确性，可以交待给下一班员工。

 Swich off all lights in pantry, lock the door, hand in work form to Supervisor ，and return the keys to office.

 关工作间所有的灯，锁门，将工作报表交至主管处,并将钥匙归还到办公室。

 Demonstrate Awareness of OH&S policies and procedures.

 了解职业健康及安全政策及流程。

 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

 熟悉财物安全、急救、火灾及紧急程序，并确保能够安全的使用相关设备。

 Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

 更正危险情境，并任命潜在危险状况下的负责人。

 Know very well hotel's fire, health, and safety procedures.

 熟知酒店火灾、健康及安全流程得到实施。

Perform other related duties & special projects as assigned by the supervisor

 随时执行上级分配的其他相关任务或特殊项目